FinishReportSupport
We’re a small team and read every message. Most answers are below.
Email support@finishreport.com, or in the app open Settings → Support & feedback. Tell us what you tapped and the message you saw. Please don’t send customer photos or private details. We usually reply within two working days.
Photos and voice notes
How do I describe a photo right after taking it?
After each photo, a strip with that photo appears above the shutter. Tap the mic and say what the photo shows; tap it again to stop. The words are saved as the photo’s note. Tap the strip to read or type the note.
The mic says voice notes aren’t available.
FinishReport turns speech into text on your phone, which needs an iPhone that supports on-device dictation and English (US) speech recognition. Check that FinishReport is allowed to use the Microphone and Speech Recognition in the iPhone Settings app. You can always type the note instead.
How do I close the camera with one hand?
Swipe down on the viewfinder, or tap the round ✕ next to the shutter.
I filed a photo under the wrong stage.
Open the photo, tap Change next to its stage, and choose Before, During or After.
Reports
How do I add my logo to reports?
Open Settings → Business details, tap Add logo and choose an image from Photos. A PNG with a plain or transparent background looks best. It appears at the top right of new PDFs.
How does “Draft with AI” work?
When you’re signed in, it writes a short work summary from the notes on the photos you selected. It only uses what your notes say. Always read the draft and correct it before sending. You can make up to 20 AI requests a day.
Can AI fix a messy voice note?
Yes. Open the photo and tap Tidy with AI under the note. You see the suggestion first and choose Use this or Keep mine. It fixes misheard words and punctuation, and never adds facts.
How do I change the order of photos in a report?
In Create report, open step 3 Review and use the round ↑ and ↓ buttons on each photo. Photos move within their stage (Before, During or After). In a Before / after report, the order also decides which Before and After photos sit side by side. Your order is saved with the draft.
I changed a job, but an old PDF didn’t change.
Each saved PDF is a fixed copy, so the customer and you have the same record. Create a new report to include the changes.
Backup and your account
Do I need an account?
No. Photos and reports work without signing in and are saved on your phone. Signing in adds cloud backup, recovery on a new phone and AI drafts.
How do I move to a new phone?
On the new phone, sign in to the same account, then open Settings → Backup & recovery and choose Restore backup. Before you switch, check that everything shows as backed up on the old phone.
How do I export everything from a job?
Open the job and choose Export job. You get a ZIP file with every original photo, the notes and the saved PDFs.
How do I delete my account and data?
In the app, open Settings → Privacy & data → Delete account & data. This permanently removes your cloud backup and account, then clears the app on that phone. If you can’t use the app, email us from the address you signed in with and we’ll delete it for you. See the privacy policy for details.